Case Study – Improving Customer Service Click to download case studies


Background:
The National Election Commission (NEC) is a government agency that oversees and manages all national and local elections in the Republic of Korea.  Twentieth-century methods for distributing election and candidate information, tallying votes, and publishing election results seemed antiquated.

NEC explored numerous options to improve voter services and decided that a web-based, computer election system would best address voter needs.  Due to the nature of elections, this new system would have to be: 

  • secure

  • high-performing

  • reliable

  • easy to use

SamBoo System Corporation, a well respected, Korea-based, computer integrator, was contracted to build this web-based election system.  After thorough research, SamBoo handpicked each hardware and software component.

DataPlow Solution:
DataPlow software proved to be the clear choice to run this mission critical system.  DataPlow software was the only product able to exceed target performance levels while maintaining a secure environment.  After several elections, the National Election Commission announced, "We are very pleased with our new election system.  The DataPlow file system has proven to be extremely stable and secure while simultaneously meeting our demanding performance requirements."


Case Study – Overcoming System Incompatibilities

Background:
An executive of a large, international conglomerate approved the purchase of a state-of-the-art data storage solution.  The company ordered hardware from leading vendors and SANergy software from IBM/Tivoli.  The executive was assured and believed that all system components were compatible. 

After installation, however, the executive discovered that the SANergy software, although compatible with the new hardware, was incapable of running the company’s in-house applications.  Desperately seeking software that would fully address his computer problem, the executive approached DataPlow, Inc. 

DataPlow Solution:
Although DataPlow software is compatible with all applications and standards-based hardware, DataPlow encouraged the company to participate in the DataPlow Software Evaluation Program.  This program allowed the company to run DataPlow software in its real-world environment prior to purchase.  As part of the evaluation process, DataPlow worked with the company to define and meet its technical requirements by:

  • reviewing the company’s hardware configuration

  • matching the proper DataPlow product to the environment

  • guiding software installation

  • tuning the system to maximize performance and return-on-investment

After the evaluation, the executive knew the system worked. 

Why believe when you can know?  To participate in the DataPlow Software Evaluation Program, please contact DataPlow at (507) 289-9160 or complete the request information form at  http://www.dataplow.com/requestinfo.htm.


Case Study – Reducing Time-To-Market

Background:
A major manufacturer needed to reduce time-to-market cycles in order to remain competitive.  Analysis revealed that the data storage component of its computer-aided design (CAD) computer system was the primary bottleneck.  Company engineers often sat idle waiting for computer jobs to complete; these delays unnecessarily decreased productivity, lengthened development times, and increased expenditures.  Return on investment calculations indicated that more efficient data storage would justify upgrade costs.

DataPlow Solution:
By installing DataPlow software and the necessary storage devices, the company realized a far more efficient CAD computer system and, in turn,

  • decreased costs

  • shortened time-to-market cycles

  • turned a handicap into a competitive advantage


Case Study – Growing Capacity on Demand

Background:
Zenon N.S.P. is the largest email and hosting service provider in Russia.  To better serve the ever-increasing needs of a rapidly expanding customer base, Zenon decided to revamp its email system.  After evaluating numerous options, Zenon concluded that only a DataPlow managed, storage area network (SAN) solution could simultaneously: 

  • support hundreds of thousands of customers

  • remain operational 24/7 despite component failures

  • eliminate the need to overbuy

  • lay a scalable foundation for cost-effective capacity growth on demand

DataPlow Solution:
By implementing a DataPlow powered system, Zenon was able to deliver exceptional performance and service to its customers.  The Zenon customer base continued to expand and eventually outgrew the capacity of the new system.  Fortunately, the DataPlow solution facilitated seamless growth and Zenon was able to increase server capacity on demand.

“We were quite happy with the initial system.  When it came time to increase capacity, we were able to add a new server without disruption.  After the new server was added, our customers immediately received a higher quality of service.  Many vendors claim their solutions are robust, cost-effective, powerful, and scalable, but DataPlow actually delivers.” – Andrew Alexeev, Zenon N.S.P.


Copyright © 2002-2007 DataPlow, Inc.  All rights reserved.  DataPlow and the DataPlow logo are registered trademarks of DataPlow, Inc.  All other products or service names mentioned herein are trademarks of their respective owners. This information is subject to change without notice.